Course Information

Invest in your professional image. Refine your presence. Elevate your success.

In today’s competitive global business world, how you conduct yourself is just as important as what you know. Business etiquette is no longer optional—it is a powerful tool that shapes your professional image, builds credibility, and opens doors to lasting success.

This comprehensive Business Etiquette & International Protocol Course is designed to help you confidently present your best self in every professional setting. From interacting with colleagues and employers to engaging with clients, stakeholders, and international business partners, you will learn the subtle yet essential behaviors that foster trust, respect, and strong professional relationships.

The course places special emphasis on communication skills, interpersonal excellence, and cross-cultural awareness, ensuring you are well prepared to navigate diverse business environments with confidence and cultural sensitivity. You will also gain a clear understanding of international protocol, helping you avoid costly mistakes and stand out as a polished professional on the global stage.

What’s included in the course:

  • 🎥 28 expertly designed video lessons

  • 📄 20 in-depth articles

  • 📘 Downloadable PDF study materials

  • 🌍 A simplified International Protocol Guide for easy reference

Whether you are an aspiring professional, an experienced executive, or an entrepreneur looking to elevate your presence, this course will give you a lasting professional advantage.

📌 Special Offer:
Our foundation course, British Etiquette – Social Skills Refinement Programme, provides an excellent base for this program. If you have already subscribed, you are eligible for a 25% discount on the Business Etiquette course—or you may opt for a combined package offer covering both courses for maximum value.

📩 For discounts and enrollment inquiries, please contact us at:
[email protected]


Course curriculum

  • 1

    Lesson 1 Professional Presence and First Impressions

  • 2

    Lesson 2 Basic Social Skills and Professional Presence

    • Basic Social Etiquette

    • What Professional Manners Really Signals

    • Manners in Public

    • Dress Codes for Women

    • Dress Codes for Men

    • Mistakes Women Always Make in Styling

    • Mistakes Men Always Make in Styling

  • 3

    Lesson 3 Business Etiquette VS Social Etiquette

    • Business Etiquette Vs Social Etiquette

  • 4

    Lesson 4 Business Card, Branding, Making Introduction

    • Business Card, Branding and Making Introduction

  • 5

    Lesson 5 Etiquette for Employers and Employees

    • Etiquette for Employer and Employee

    • Talking to Seniors, Managers and Scary People

  • 6

    Lesson 6 Office and Workplace Etiquette

    • Office and Workplace Etiquette

    • How to Express Your Opinions and Disagree with Respect
  • 7

    Lesson 7 Netiquette and Social Media

    • Netiqette and Social Media

  • 8

    Lesson 8 Communication Skills

    • Communication Skills

  • 9

    Lesson 9 Communication Skills - Verbal 1

    • Communication Skills - Verbal 1

  • 10

    Lesson 10 Communication Skills - Verbal 2

    • Communication Skills - Verbal 2

    • Master the Greatest Art - Small Talk

  • 11

    Lesson 11 Public Speaking Skills 1

    • Public Speaking Skills 1

  • 12

    Lesson 12 Public Speaking Skills 2

    • Public Speaking Skills 2

    • How to Speak Even When You Are Nervous

    • Pratical Tips for Speaking at a Meeting

  • 13

    Lesson 13 Networking Skills

    • Social and Business Networking Skills

  • 14

    Lesson 14 Business Correspondence

    • Email Etiquette and Business Correspondence

    • Workplace Writing

  • 15

    Lesson 15 Unwritten Rules

    • Unwritten Rules in Business

    • Etiquette for a Successful Interview

  • 16

    Lesson 16 Business Meeting and Conference

    • Business Meeting and Conference

  • 17

    Lesson 17 Welcome and Reception

    • Etiquette for Welcome and Reception

  • 18

    Lesson 18 Foster Relationships

    • How to Foster Business Relationships

  • 19

    Lesson 19 Business Dining and Entertaining

    • Business Dining and Entertaining

    • Table Manners

    • Buffet Etiquette
  • 20

    lesson 20 International Protocol and Diplomacy

    • International Protocol and Diplomacy

  • 21

    Lesson 21 Flag Protocol

    • Flag Protocol

  • 22

    Lesson 22 International Conference

    • International Conference Protocol
  • 23

    Lesson 23 Red Carpet Protocol

    • Red Carpet Etiquette

  • 24

    Lesson 24 Signing Agreement

    • Signing Agreement Protocol

  • 25

    Lesson 25 Cross-Cultural Business Etiquette

    • Cross-Cultural Business Etiquette

    • Final Word + Book Recommendation

Instructors

Senior Instructor

Emilia Ellen

Emilia has extensive experience in teaching British etiquette, image, graceful deportment and communication skills. As a professional actress and a voice-over artist she incorporates her acting skills and training into her etiquette consulting and teaching. Students benefit from her in-depth knowledge of body language and public speaking skills. She champions kindness and elegance as the fundamental principles of good manners Emilia has been teaching etiquette and protocol in the UK, as well as internationally in Asia and most recently in the Middle East. She also develops and delivers in-house training and coaching programmes for business professionals, teams and executives. Emilia is a member of the Association for Coaching (UK) and the London Association of Etiquette Consultants. She holds a Master's Professional certification in etiquette consulting.

Programme Director

Jacky Ziki

We have a team of teachers led by Jacky as the programme director. Jacky has over 30 years of experience working in China, Hong Kong, and the UK, and became a trainer in 1995. He moved to the UK in 2000 and earned his MBA from Oxford Brookes University in 2001. In 2008, he co-founded the Kensington School of Etiquette and Manners with other British teachers. Since then, he has developed and delivered a comprehensive range of programmes on etiquette and manners. He also provides protocol presentations to numerous companies and overseas governments. Jacky Ziki's Education and Qualifications: - MBA from Oxford Brookes University - Certificate in International Business & Diplomatic Protocol, Europrotocol School - Career College Etiquette Consultant Master Certification - Certificate in Male Grooming & Makeup, London Makeup School - Member of the UK Association for Coaching - Member of the London Association of Etiquette Consultants - Member of the UK Guild of Beauty Therapists. Published books: Etiquette with Ziki (2019, Chinese, Hong Kong) Level Up in 21 Days (2025, English, UK) The Art of Grace at the Table (2025, English, UK)

Etiquette + Communication & Soft Skills + Cross-Culture

Contact us for a special package offer of Social + Business Etiquettes, or click the button to purchase Business Etiquette. Thank you.

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